Player Safety

Responsible Gaming at 7joy — Play Smart, Stay in Control

Gambling is entertainment, not a source of income. 7joy gives every player in Bangladesh the tools to keep it that way.

Our Commitment to Responsible Gaming

At 7joy, gambling is always meant to be a form of leisure — a way to enjoy cricket betting, live casino, slots, and more within a budget you control. We never encourage players to view gambling as a route to financial gain or a way to recover money that has already been lost. Every player deserves to enjoy the 7joy platform on their own terms, and that starts with keeping gambling fun and firmly within limits.

7joy actively monitors player behaviour patterns to identify early indicators of problem gambling. Our responsible gaming framework covers deposit limits, session time controls, cooling-off periods, and permanent self-exclusion — all accessible directly through your 7joy account settings. Our customer support team is trained to respond to signs of player distress with care, empathy, and urgency, not judgment.

The 7joy platform is strictly for adults aged 21 and above. Age verification is carried out during registration. Players under 21 must not use this platform under any circumstances.

Player Protection Tools

7joy provides a comprehensive set of responsible gaming tools that put you in control of your gambling activity at all times. All tools are free to use and take effect promptly upon activation via your account settings.

Deposit Limits

Set daily, weekly, or monthly BDT deposit caps to keep your spending within a budget you are comfortable with.

Session Timers

Set a maximum play session duration. When your time is up, 7joy will alert you and automatically pause your session.

Cooling-Off Period

Take a short break from 7joy — from 24 hours up to 6 weeks — without permanently closing your account.

Self-Exclusion

Permanently block your access to 7joy. This is for players who feel gambling has become a serious problem in their life.

Activity Review

View a full breakdown of your deposits, withdrawals, wins, and losses over any selected period in your account dashboard.

Reality Checks

Receive regular on-screen reminders showing exactly how long you have been playing and how your session balance has changed.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and affect anyone regardless of age, income, or experience. Recognising the warning signs early is the first step toward regaining control. The following behaviours may indicate that gambling is starting to cause harm:

Gambling with money set aside for essential expenses such as rent, food, utilities, or family needs.
Spending increasing amounts of time gambling and finding it difficult to stop once a session has started.
Chasing losses by continuing to play in an attempt to win back money that has already been lost.
Lying to family members, friends, or colleagues about how much time or money is being spent on gambling.
Borrowing money, selling belongings, or taking out loans specifically to fund gambling activity.
Feeling restless, anxious, or irritable when trying to reduce gambling or when not able to place a bet.
Gambling negatively affecting work performance, personal relationships, mental health, or physical wellbeing.

If two or more of these signs apply to you, we strongly encourage you to use 7joy's self-exclusion tool or contact our support team immediately. Asking for help early makes a real, lasting difference.

How to Set Your Limits on 7joy

Setting deposit limits and session controls on 7joy takes less than two minutes. Follow these steps to put your preferred safeguards in place today:

Log in to your 7joy account using your registered mobile number and password.
Navigate to Account Settings from the main menu or your profile dashboard.
Select the Responsible Gaming section and choose the tool you want to activate — deposit limit, session timer, cooling-off, or self-exclusion.
Enter your chosen limit amount or time period and confirm. Deposit limit reductions take effect immediately; increases may require a 24-hour review period.
If you need help at any step, contact 7joy support by email at [email protected]. Our team is available 24 hours a day, 7 days a week.

Self-Exclusion — When You Need a Full Break

Self-exclusion is the most serious responsible gaming tool available at 7joy. When you self-exclude, your account is permanently blocked for the duration of your exclusion period — you will be unable to log in, deposit, or play. Self-exclusion periods range from 6 months to 5 years, or can be set as permanent with no end date.

Once a self-exclusion is active, 7joy will remove you from all marketing communications and will take reasonable steps to prevent a new account from being opened. Any account balance remaining at the time of self-exclusion is available for withdrawal. To initiate self-exclusion, go to Account Settings and select Responsible Gaming, or contact our support team directly.

🔒 Immediate Action Available

Self-exclusion requests submitted via email to [email protected] are processed within 24 hours. If you are in crisis and need access blocked immediately, state this clearly in your email and our team will prioritise your request above all others.

Preventing Underage Gambling

The 7joy platform is strictly restricted to adults aged 21 and over. Age verification checks are conducted during the registration process. Any account found to have been created by a person under 21 will be immediately closed and all balances forfeited without exception. Bangladesh law and international responsible gaming standards both prohibit gambling by minors, and 7joy enforces this policy firmly across all player accounts.

If you are a parent or guardian concerned that someone under 21 in your household may be accessing 7joy, please contact us immediately at [email protected]. We recommend keeping your login credentials private and using parental control software on any shared device to restrict access to gambling websites.

Need Help? Reach Out to 7joy Support

If you feel gambling is having a negative impact on your life or the life of someone close to you, do not hesitate to reach out. 7joy's customer support team is available 24 hours a day, 7 days a week, and serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Cox's Bazar. Every responsible gaming query is handled with complete confidentiality and genuine care.

7joy Support — Available 24/7

Our support team is trained in responsible gaming best practices and will treat your inquiry with full confidentiality. Whether you need help setting a limit, requesting a cooling-off period, initiating self-exclusion, or simply want to talk through your concerns, we are ready to help.

Email: [email protected]

Remember: choosing to ask for help is a sign of strength. Taking control of your gambling early protects your finances, your relationships, and your overall wellbeing. 7joy stands with every player who chooses to play smart and stay in control.

Play Responsibly — Enjoy 7joy Safely

When gambling stays fun and within your budget, 7joy is Bangladesh's most exciting platform for cricket betting, live casino, and slots. Log in and play smart today.