7joy Privacy Policy — How We Handle Your Personal Data

🛡️ Privacy at a Glance

The following summary highlights the most important points of this Privacy Policy. It is not a substitute for reading the full document.

1. Introduction

This Privacy Policy ("Policy") describes how 7joy ("we", "our", or "us") collects, uses, stores, shares, and protects personal information relating to individuals ("you" or "User") who access or use the 7joy online casino and sports betting platform available at 7joy.pro (the "Platform"). This Policy forms part of the overall Terms and Conditions governing your use of the Platform and should be read alongside those Terms.

By registering an account on the Platform or by continuing to use the Platform after this Policy has been published or updated, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

2. Information We Collect

7joy collects personal information about you when you register, use the Platform, make deposits or withdrawals, contact support, or interact with our communications. The categories of personal data we collect include the following:

Categories of Personal Data Collected

Automatically Collected Data

When you visit the Platform, 7joy automatically collects certain technical data through cookies, pixel tags, and similar technologies. This includes information about how you navigate the Platform, which pages you visit, how long you spend on each page, and which games you play. This data is used in aggregate form to improve Platform performance and user experience, and individually to support responsible gaming monitoring and fraud detection. You can read more about our use of cookies in Section 7 of this Policy.

3. How We Use Your Information

7joy uses the personal data we collect for the following purposes, each of which is supported by a lawful basis described in Section 4 of this Policy:

• Account registration and management: to create, verify, and maintain your 7joy account; to conduct KYC identity and age verification; and to enforce the one-account-per-player rule.
• Payment processing: to facilitate your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to record transaction history; and to detect and prevent fraudulent transactions.
• Platform operation and security: to deliver the gaming services you request; to monitor Platform activity for prohibited conduct, collusion, and bonus abuse; to investigate suspected fraud; and to maintain the integrity of our games.
• Responsible gaming: to monitor your gameplay patterns for indicators of problem gambling; to enforce self-exclusion requests; to apply deposit limits and session time limits you have set; and to communicate responsible gaming resources where appropriate.
• Customer support: to respond to your queries, complaints, and requests; to maintain records of our support interactions; and to improve the quality of our customer service.
• Legal and regulatory compliance: to comply with applicable anti-money-laundering laws, fraud prevention obligations, and any lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

7joy processes your personal data only where a lawful basis exists to do so. The legal bases applicable to our processing activities are:

• Contractual necessity: processing required to perform the contract between 7joy and the player — including account registration, payment processing, and delivering gaming services.
• Legal obligation: processing required to comply with legal obligations applicable to 7joy, including KYC verification, anti-money-laundering checks, and responding to lawful authority requests.
• Legitimate interests: processing carried out in pursuit of 7joy's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud prevention, security monitoring, and responsible gaming oversight — where these interests are not overridden by your rights and interests.
• Consent: processing based on your freely given, specific, informed, and unambiguous consent — including your acceptance of this Privacy Policy at registration, and your acceptance of cookies where consent is required.

5. Sharing Your Information

7joy does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

• Payment processors: 7joy shares the minimum necessary financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card processing networks — solely to facilitate your requested deposits and withdrawals. These partners operate under their own privacy policies and are subject to applicable data protection obligations.
• Game providers: game platform providers (such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Spribe) receive session authentication data to verify that you are a valid 7joy account holder and to enable game loading. They do not receive your full identity or financial data.
• Legal and regulatory authorities: 7joy may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where 7joy reasonably believes that disclosure is necessary to protect the rights, property, or safety of 7joy, its players, or the public.
• Service providers: 7joy may engage third-party service providers (such as cloud hosting providers, analytics tools, or security monitoring services) who process personal data on our behalf. These providers are contractually bound to process data only on 7joy's instructions and may not use it for their own purposes.

6. Payment Data and Financial Information

7joy takes the security of payment data extremely seriously. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, your mobile wallet number is processed securely via the respective payment gateway. When you use a Visa or Mastercard, 7joy records only the last four digits of your card number and the card type for reference purposes. Full card numbers, CVV codes, and card expiry dates are never stored on 7joy's systems — they are processed directly by our PCI-compliant card processing partners.

All payment transactions processed through the 7joy Platform are subject to anti-money-laundering screening. In accordance with our AML obligations, 7joy maintains records of all deposit and withdrawal transactions for a minimum of five years. This data may be disclosed to relevant authorities if required by applicable law.

7. Cookies and Tracking Technologies

7joy uses cookies and similar tracking technologies on the Platform to deliver and improve our services, to maintain your session, and to understand how players use the Platform. A cookie is a small text file stored on your device when you visit a website. The cookies used on the 7joy Platform fall into the following categories:

Cookie Categories

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the Platform. Blocking analytics or security cookies may result in a degraded experience or reduced fraud protection.

8. Data Retention

7joy retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes or enforce our agreements. The retention periods applicable to the main categories of personal data are as follows: account and identity data is retained for the duration of your account relationship with 7joy and for a minimum of five years following account closure; financial transaction data is retained for a minimum of five years from the date of each transaction in accordance with applicable anti-money-laundering requirements; KYC documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later; gameplay and session logs are retained for a minimum of two years for responsible gaming and fraud investigation purposes; and support correspondence is retained for a minimum of two years from the date of the last interaction.

When personal data is no longer required for any active purpose or legal obligation, 7joy will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for aggregate analytics and Platform improvement purposes.

9. Data Security

7joy implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; access controls restricting staff access to personal data on a need-to-know basis; secure server infrastructure with regular security patching; and internal data handling policies governing how staff interact with personal data.

Despite these measures, no system connected to the internet can be guaranteed completely secure. 7joy cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 7joy will take prompt action to contain the breach and will notify affected users as required by applicable law.

10. Your Rights

As a user of the 7joy Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law:

• Right of access: you may request a copy of the personal data 7joy holds about you, along with information about how that data is being processed.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where processing is unlawful — subject to legal retention obligations that may require us to retain certain data.
• Right to restriction: you may request that 7joy restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: where processing is based on legitimate interests, you have the right to object to that processing. 7joy will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

7joy will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable fee may apply. We may need to verify your identity before processing a request. We aim to respond to all requests within 30 days. If the request is complex or you have submitted multiple requests, we may extend this period by a further 30 days with notification.

11. Children and Underage Users

The 7joy Platform is strictly restricted to individuals aged 21 and over. 7joy does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the associated account, delete the data without undue delay, and forfeit any associated balance. If you are a parent or guardian and believe that a minor in your care has registered on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

7joy reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date shown at the top of this page. In certain circumstances we may also notify registered players of significant changes via their registered mobile number or email address. However, it is your responsibility to review this Policy periodically to stay informed of how 7joy handles your personal data.

Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting 7joy support.

13. Contact and Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 7joy handles your personal data, please contact our support team. We take all privacy queries seriously and will respond promptly. Our support team is available 24 hours a day, 7 days a week, and serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and Cox's Bazar.

Email: [email protected]